SHIPPING

All orders are shipped from the United States via USPS Flat rate boxes.

Your parcel is fully trackable and may require a signature for delivery. Sorry, delivery to PO Box addresses is not available.

We normally process and dispatch all orders within 48 hours of being placed if the item is in stock. Should the item not be in stock we will email you within 24-48 hours.

Don’t forget to include your telephone number along with your address. It’s essential for smooth delivery, and we want to make sure the FedEx & DHL can reach you if needed.

We cannot not take responsibility for packages that are lost, stolen or delayed through the postal system.

Delivery

After a 24-48 hour processing time the approximate delivery times are:

USA: 1-3 days

International: 6-10 days

Once your item is on its way, we will send you an email with your tracking number and all the details on how to follow your parcel’s journey.

Customs Duties

International orders may be subject to local charges (taxes, duties, or other fees) that may be imposed by customs in your country. These additional charges are the responsibility of the customer. We have no control over these charges and cannot predict what they may be.

Sananda Kryst Design cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information.

Sananda Kryst Design will not process any refunds on returning parcels that have been sent back initiated by the shipping company because customer refuses to pay potential custom clearance.

Insurance

Insurance of $100 is included for domestic delivery, and $200 of insurance for international deliveries. If you wish to insure your order for more, kindly reach out to us for the additional cost of insurance.